Help Center
Everything you need to know about iLoveVideoEditor
Frequently Asked Questions
Getting started
Is iLoveVideoEditor really free?
Yes! You can use the browser-based editor and preview for free. Server-side API rendering requires credits, which you can buy as one-time top-ups or get with a Starter, Pro, or Business subscription.
Do my videos get uploaded to your servers?
No. iLoveVideoEditor processes everything locally in your browser. Your video files never leave your device unless you explicitly choose cloud rendering.
What video formats are supported?
We support MP4, WebM, MOV, AVI, and MKV for import. You can export as MP4 or WebM.
Can I use iLoveVideoEditor on mobile?
It works best on desktop Chromium browsers with WebCodecs support. Mobile support is limited but improving.
Billing
How do I cancel my subscription?
Cancel anytime from your account settings. Your subscription remains active until the current billing period ends.
Do you offer refunds?
We offer refunds within 14 days of purchase if you have not used more than 20% of your monthly credits.
Rendering & API
Is there a limit on video length?
Server rendering is metered by credits; browser previews are not limited by duration.
What is VideoJSON?
VideoJSON is the open composition format describing scenes, layers, effects, transitions, and timing as plain JSON.
How do template variables work?
Templates are parameterized fields you fill before rendering, allowing one template to produce thousands of personalized videos.
Can I render videos via API?
Yes. Send a VideoJSON document or template and variables to the render API and receive an MP4.
Can I use the API for commercial projects?
Absolutely. The API, SDKs, and render targets can be used in commercial applications.
Still stuck?
Our support team usually replies within one business day.