Help Center
Everything you need to know about iLoveVideoEditor
Frequently Asked Questions
Is iLoveVideoEditor really free?
Yes! Our free plan includes 50 render credits per month, access to all basic editing tools, and 720p exports. No credit card required. Pro plans start at €25/month for 500 credits and 1080p exports.
Do my videos get uploaded to your servers?
No. iLoveVideoEditor processes everything locally in your browser using WebCodecs API. Your video files never leave your device unless you explicitly choose to use cloud rendering (available on Pro plans).
What video formats are supported?
We support MP4, WebM, MOV, AVI, and MKV for import. You can export as MP4, WebM, GIF, or image sequences. For best performance, we recommend MP4 with H.264 codec.
Can I use iLoveVideoEditor on mobile?
Currently, iLoveVideoEditor works best on desktop browsers (Chrome, Firefox, Safari, Edge). Mobile support is limited but improving. We recommend using a desktop or laptop for the best editing experience.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your subscription will remain active until the end of the current billing period. We don't offer prorated refunds, but you can contact support for special cases.
Is there a limit on video length?
Free plan: Up to 10 minutes per video. Pro plan: Up to 30 minutes per video. Business plan: Up to 2 hours per video. For longer videos, contact us about Enterprise plans.
Can I use the API for commercial projects?
Absolutely! Our API is built for production use. The Node.js SDK, REST API, and all render targets (browser, server, edge) can be used in commercial applications. Check our API documentation for integration guides.
Do you offer refunds?
We offer refunds within 14 days of purchase if you haven't used more than 20% of your monthly credits. Contact support@ilovevideoeditor.com with your account details.